Refund policy

Replacement Policy for Grenade Coffee

At Grenade Coffee, we want you to love what shows up at your door. Because coffee is a perishable food product, we cannot accept returns or offer refunds after delivery. But if something went wrong with your order, we will gladly review it and, when appropriate, send a replacement.

When a Replacement May Be Available

You may contact us within 30 days of delivery if:

your order arrived damaged
you received the wrong item
an item is missing from your order
there is a product defect or quality issue

To help us review the issue quickly, please include:

your order number or proof of purchase
a short description of the problem
photos of the item and packaging, if applicable

Because Our Products Are Perishable

Since coffee and other food items are perishable, we do not accept returns on:

coffee beans (whole bean or ground)
other food and beverage products

We also cannot accept returns or offer refunds on:

custom or personalized items
sale items
gift cards

How to Request Help

If there is an issue with your order, email us at info@grenadecoffee.com within 30 days of delivery. We will review your request and do our best to make things right.

If your request is approved, we will send a replacement at no additional cost. In most situations, there is no need to send the item back. If we do need anything returned, we will provide instructions first.

Please do not send products back without contacting us in advance, as unauthorized returns will not be accepted.