Shipping policy

Shipping Policy

Thank you for choosing Grenade Coffee. We strive to get our fresh roasts and gear to you as quickly and efficiently as possible. By placing an order, you agree to the following terms:

1. Processing and Handling

All orders are processed within 2-4 business days (excluding weekends and holidays). You will receive a notification when your order has shipped.

  • Note: During high-volume seasons or product launches, processing times may be slightly extended. We appreciate your patience as we ensure every batch meets our quality standards.

2. Shipping Rates and Estimates

Eligible U.S. coffee and tea orders ship for $6.99 below $55 after discounts and free at $55 or more after discounts. Merchandise shipping is separate. International coffee and tea shipping rates are calculated by USPS at checkout for supported destinations, based on the destination and configured shipment weight. Merchandise uses the shipping rate shown at checkout. The U.S. shipping offer does not apply internationally. If no shipping option appears for your address or order, contact info@grenadecoffee.com before ordering. Applicable import duties and taxes are the customer’s responsibility.

3. Shipping Address Accuracy

Please ensure your shipping address is correct at the time of checkout. Grenade Coffee is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to resend the item.

4. Risk of Loss & Tracking

Once an order has been handed over to the shipping carrier, the risk of loss and title for the goods passes to the customer. We provide tracking numbers for all shipments.

  • Grenade Coffee is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

  • If your package is delayed or lost in transit by the carrier, we will assist you in providing the necessary information to file a claim with the carrier, but we do not guarantee replacement or refund for carrier errors.

  • Once an order is marked as 'Delivered' by the carrier, Grenade Coffee is no longer liable for the condition of the product, including damage caused by exposure to the elements (sun, heat, rain, or snow).

5. Damaged Shipments

If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. You may also contact us at info@grenadecoffee.com with photos of the damage so we can assist in the process.

6. Order Cancellations

Once an order has entered the "Processing" stage, it cannot be canceled or modified. Since we prioritize freshness, many coffee orders move to fulfillment immediately.

Contact Information

For any questions regarding your shipment, please reach out to us at: info@grenadecoffee.com 

7. Summer & Warm Weather Shipping

To ensure the highest quality of our products, please note our warm weather shipping protocols:

  • Heat Sensitivity: Certain products, including dark roasts (which may release natural oils) and any chocolate-covered items, are sensitive to high heat. While we take every precaution in our packaging, Grenade Coffee is not responsible for products that melt or degrade due to heat during transit or after delivery.

  • Delivery Monitoring: During summer months or if you live in a warm climate, we strongly recommend monitoring your tracking information and ensuring someone is available to receive the package immediately. Do not leave packages in mailboxes or on porches for extended periods.

  • Shipping Schedule: To prevent your coffee from sitting in a non-climate-controlled warehouse over the weekend, we reserve the right to hold shipments and only dispatch orders Monday through Wednesday during extreme heat waves.

  • No Refunds for Heat Damage: We do not offer refunds or replacements for items that have suffered heat damage (such as melted chocolate or oily bean surfaces) if the carrier confirms the package was delivered within the standard timeframe.